I'm a little bummed on business this week, even though it's been pretty brisk, because I've had my first experience with cancelling a sale. In fact, I had to cancel two sales this week! It makes me feel bad for a couple reasons, obviously the first being that, boo, I thought made a sale but now it turns out I didn't. That sucks. But also it makes me feel bad because I realize how soft spined I am; it took me longer than it should have to decide to cancel these sales, I wanted to give the non-payers the benefit of the doubt, "maybe they just don't understand the checkout process...maybe the MO got lost in the mail..." When what I should be doing is sticking to my shop policies. I'm just trying to be a nice person, but the business world is no place to be nice. I guess. I'm hoping in the future I'll do better. How was your first time cancelling a sale?
mel
